Examplify Downtime with Legacy Portal

Incident Report for ExamSoft

Resolved

This incident has been resolved.

Posted Dec 03, 2018 - 12:18 CST

Monitoring

At this time, all functionality of Examplify and the legacy portal has returned to normal. We are continuing to monitor the services and will update this post once the incident has been fully resolved.

Posted Dec 03, 2018 - 11:28 CST

Update

We are continuing to investigate this issue. Users on the legacy portal are continuing to see issues registering, downloading exams, and uploading exams on Examplify. Additionally, users may see slowness while navigating the legacy portal.

Posted Dec 03, 2018 - 11:01 CST

Update

We are currently experiencing longer than average support hold times. For questions related to the ongoing Examplify incident, please reference status.examsoft.com. For any other non-urgent needs, please email us at admins@examsoft.com.

Posted Dec 03, 2018 - 10:28 CST

Investigating

We are currently investigating reports of issues registering, downloading exams, and uploading exams within Examplify for users on the Legacy ExamSoft Portal. Please note that if a student has previously downloaded an exam, they can start and take the exam without issue. Once they close an exam, it is safely stored on their hard-drive and can be uploaded at a later time. We will update this post as new information is available.

Posted Dec 03, 2018 - 10:17 CST

This incident affected: Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting, Examplify Services, Examplify for iPad Services, and Support.