ExamSoft Status - Uploads are Working - There is a possible delay in the upload being displayed in the Admin Portal

Uploads are Working - There is a possible delay in the upload being displayed in the Admin Portal

Incident Report for ExamSoft

Resolved

All uploads are processing at a normal speed at this time. If you continue to have issues uploading, please contact our support team.

Posted Dec 05, 2017 - 10:20 CST

Identified

At this time, we have confirmed that uploads are delayed in processing. Please note that if your students received the green screen in Examplify, their upload was successfully received. It may take up to 30 minutes for the upload to be visible within the ExamSoft portal - our support team will be unable to assist you unless it has been longer than 30 minutes since the student received the green screen.

Posted Dec 05, 2017 - 09:36 CST

Investigating

Currently, uploads are processing, but there is a slight delay in the upload being displayed in the admin portal.

Posted Dec 05, 2017 - 09:27 CST

This incident affected: Legacy Portal (examsoft.com/institutionid).