Degraded performance on legacy portal

Incident Report for ExamSoft

Resolved

This incident has been resolved.

Posted Nov 06, 2017 - 13:19 CST

Update

We continue to investigate the degraded performance within the ExamSoft Legacy Portal.

We have received sporadic reports of Examplify exam downloads failing. Our internal testing shows that exams are able to be downloaded, however please be aware that your students may experience this issue until the incident is fully resolved. Please note that this is only affecting Examplify exam downloads from the Legacy Portal.

Posted Nov 06, 2017 - 13:02 CST

Investigating

We are currently investigating reports of the Exam Taker Activity page failing to update or load. While Examplify and SofTest uploads are processing, there may be a delay in showing in the portal.
Further reports of degraded reporting are also being investigated.

Posted Nov 06, 2017 - 11:39 CST

This incident affected: Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting.