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Check below to see what is happening

Legacy Portal (examsoft.com/institutionid) ? Operational
Legacy Portal Reporting ? Operational
Enterprise Portal (ui.examsoft.io) ? Operational
Enterprise Portal (New Portal) Reporting ? Operational
Examplify Services ? Operational
Examplify for iPad Services ? Operational
Exam Now ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2019

No incidents reported today.

Dec 10, 2019

No incidents reported.

Dec 9, 2019
Resolved - At this time, all uploads from earlier today have completed processing and are viewable within the ExamSoft Portal. You can expect future exam uploads to process at a normal speed. We are marking this incident as resolved and will continue to monitor uploads going forward.
Dec 9, 17:58 CST
Update - We are continuing to work on a resolution for the delayed upload processing. Currently, uploaded exams are taking up to 5 hours to display in the portal at this time. As mentioned in previous updates, if an exam taker sees the green confirmation screen in Examplify, their answer files are safe and will be reviewable in the portal at a later time. Updates will be posted here as additional progress is made.
Dec 9, 15:44 CST
Update - We are continuing to see a delay on the processing of exam uploads. Currently, you can expect it to take up to ninety minutes for uploaded exams to be visible within the portal. Again, please note, if your exam takers see the green confirmation screen indicating a successful upload, their exam file is safe and will be reviewable once it has been processed.
Dec 9, 11:26 CST
Identified - We currently have a delay in exam upload processing that may impact your ability to see exam taker uploads within the Legacy ExamSoft Portal (www.examsoft.com/yourinstitution). If an exam taker uploads their exam and sees the green confirmation screen in Examplify, their exam upload is successfully uploaded, however you may not see their upload in the portal immediately. It may take up to 30 minutes to see the exam taker's file. We will update this post once this returns to normal.
Dec 9, 09:48 CST
Resolved - This incident is resolved. All functionality within the Enterprise/New Portal has returned to normal.
Dec 9, 11:20 CST
Identified - We are working to resolve issues accessing and logging into the ExamSoft Enterprise portal. Due to this work, Exam takers may also be experiencing issues downloading or uploading exams. Once additional information is available, this post will be updated again.
Dec 9, 10:40 CST
Investigating - We are currently investigating reports of issues logging into the New/Enterprise ExamSoft Portal (ui.examsoft.io). We will update this post as new information is available.
Dec 9, 09:13 CST
Dec 8, 2019

No incidents reported.

Dec 7, 2019
Resolved - This issue is now resolved and support availability has returned to normal.
Dec 7, 16:44 CST
Monitoring - We are currently investigating an internet issue that is impacting our support phone line. Due to this, we have a limited number of support representatives available to answer phone calls to support and support hold times may be longer than normal. We are working directly with our phone provider to resolve this issue as quickly as possible, however, if you need immediate assistance, please initiate a chat at examsoft.com/support.
Dec 7, 13:34 CST
Investigating - We are currently investigating an issue that is impacting our support phone line. Due to this, we are unable to answer support phone calls at this time. We are working directly with our internet provider to resolve this issue as quickly as possible, however, if you need immediate assistance, please email our support team at support@examsoft.com.
Dec 7, 12:55 CST
Dec 6, 2019

No incidents reported.

Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 CST
Scheduled - Our phone system provider will be conducting maintenance on Thursday, December 5th, from 10 pm - 11 pm CT. During this time, you will not be able to contact our support team over the phone. If you need assistance during this window, please contact support via email at support@examsoft.com or via chat at examsoft.com/support.
Nov 26, 14:51 CST
Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 10:00 CST
Investigating - We are currently investigating reports of slowness navigating and issues loading certain pages within the Enterprise Portal (ui.examsoft.io). We will update this post as new information is available.
Dec 4, 09:41 CST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.