Service Interruption

Incident Report for ExamSoft

Resolved

This incident has been resolved.

Posted Oct 25, 2017 - 10:39 CDT

Monitoring

SAML authentication on Examplify has come back up at this time. We are seeing portal access return to normal and we will continue to monitor the portal to ensure all functionality is available.

Posted Oct 25, 2017 - 10:30 CDT

Update

We are continuing to see issues with access to the ExamSoft Portal. Additionally, we have identified that users with SAML are not able to authenticate through Examplify at this time.

Posted Oct 25, 2017 - 10:24 CDT

Investigating

At this time, we are seeing some clients are encountering issues accessing the ExamSoft Portal. We are actively investigating and will update this incident as new information is made available.

Posted Oct 25, 2017 - 10:04 CDT

This incident affected: Legacy Portal (examsoft.com/institutionid), Legacy Portal Reporting, Examplify Services, and Examplify for iPad Services.