Resolved -
This incident has been resolved.
Nov 20, 17:51 CST
Monitoring -
We have deployed a workaround where redirects should work from (examsoft.com/institutionid) and currently monitoring this change.
Nov 20, 16:12 CST
Investigating -
We are currently investigating an issue where Legacy portal users attempting to access their portal webpage login (examsoft.com/institutionid) are not being redirected correctly. The current workaround for this is to navigate directly to the following URL and adding your institution ID after the slash. https://ei.examsoft.com/GKWeb/login/(institutionid)
Nov 20, 09:18 CST
Resolved -
This issue should now be resolved as users should now be successful in attempting to login.
Nov 12, 16:06 CST
Investigating -
We are currently investigating SAML login issues that is affecting users on the Enterprise portal. Users are seeing a white label error when attempting to login through the portal and/or Examplify. We are seeing some success when users refresh their page after seeing the white label error in an incognito tab in Chrome.
Nov 12, 15:31 CST
Resolved -
This issue is now resolved. Password resets and Email notifications are now sending successfully.
Nov 12, 09:57 CST
Investigating -
We are currently investigating issues towards password resets for users and sending email notifications within the Legacy Portal. Our development team is actively looking into this. Please subscribe to the status page at the status.examsoft.com website for any updates.
Nov 12, 09:12 CST