Resolved -
The Legacy SAML SSO certificate update has been completed.
Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated.
Thank you for your patience while we worked through this update.
May 11, 10:10 CDT
Monitoring -
The Legacy SAML SSO certificate update has been completed.
A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured.
Our team remains available and is working with affected customers as needed.
Investigating -
We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers.
As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed.
Our team is working directly with affected customers to minimize disruption.