Scheduled Update – SSO Configuration Change

Incident Report for ExamSoft

Investigating

We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers.

As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed.

Our team is working directly with affected customers to minimize disruption.

Our new certificate will be updated in our metadata located here at that time
https://sso.examsoft.com/sp/metadata.xml

Posted May 05, 2026 - 15:09 CDT

This incident affects: Legacy Portal (examsoft.com/institutionid).