Unable to Score exams
Incident
Report for ExamSoft
Resolved
The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal.
Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service.
Service Degradation:
EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11
PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11
BST: Monday, 29th June 16:46 – Monday, 29th June 18:11
AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11
Duration: 1 hour, 25 minutes
Product(s) Affected:
Enterprise Portal
Impact:
Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.
Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service.
Service Degradation:
EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11
PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11
BST: Monday, 29th June 16:46 – Monday, 29th June 18:11
AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11
Duration: 1 hour, 25 minutes
Product(s) Affected:
Enterprise Portal
Impact:
Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.
Update
We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.
Investigating
We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
This incident affected: Enterprise Portal (ui.examsoft.io) and Enterprise Portal (New Portal) Reporting.